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Terms & Conditions

Terms and Conditions of sale

Returns and Refund Policy

If you wish to return an item for whatever reason, please contact us in the first instance by email: mail@tynehamlp.com including your Name, Address, Contact Details and detailing the reason you wish to return the item. All items must be returned to us in unused condition unless we have prior knowledge of an issue and have authorized a used return. Upon receipt of your goods we advise checking immediately for any damage that may have occurred during shipping, as all goods are inspected by us prior to despatch. Please contact us as soon as possible if you have any issues with the condition of any item you receive. We will arrange collection of damaged item(s) and resend a new product at our cost if any damage has occurred during shipping. Tyneham International Ltd are not liable for Postage costs should you wish to return an unwanted Item. Returns Policy is Valid for 30 Days from the date of Purchase. 

Cancellation: Should you wish to cancel an order please ensure that you contact us Immediately to prevent the despatch of your order. There will be no charges made if a cancellation is received before the order is dispatched, should the order have already left, you will be offered a full refund less the postage costs incurred.

Currency

All our orders are processed in Canadian Dollars.

Pricing Policy

All prices shown on our website are correct at the point of purchase, and we guarantee that the price shown on your successful order will be the price you will pay. We do however reserve the right to adjust prices without prior notice and with immediate effect, in response to changes in costs or market conditions. We are a fair and equitable company, and should we reduce the standard selling price of a product you have purchased within 48 hours of your order, we will contact you and offer you a refund of the difference, or credit against another purchase.

Canada Mainland Postage/Delivery Policy

The carriers we use for despatch in is Canada Post for small or lightweight orders, from our warehouse in Sidney BC. Received orders will be dispatched within 24 hours subject to stock availability. For large orders we offer a personal delivery service. Once your order has been dispatched from our warehouse you will receive a confirmation email to let you know it is on the way!

 

If you have any questions regarding your delivery, please email us at: mail@tynehamlp.com

Contact Information

Tyneham international Ltd,103-2537 Beacon Avenue, Sidney BC V8L 1Y3