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Delivery typically takes 1-3 business days within the BC and Alberta, and 3-6 days for the rest of Canada.
Local delivery usually takes 1-3 business days.
Currently we use Canada Post, UPS, or Purolator to ship out orders across Canada. This depends on the cost and transit time.
Yes, once your order ships, you will receive a tracking link via email.
Soon you will have the option to collect your order from our new shop opening in July in Sidney, BC!
Please include your Sales Order Reference Number, Name, Address, Contact Details and a detailed reason why you wish to return the item.
Authorized items being returned should be sent via a 'tracked service' to:
Tyneham Luxury Products
c/o Flush Bathroom Essentials
2537 Beacon Ave
Sidney, BC V8L 1Y3
ON RECEIPT OF GOODS
Upon receipt of your goods, we advise checking immediately for any damage that may have occurred during shipping, as all goods are inspected by us prior to dispatch. Please contact us as soon as possible if you have any issues with the condition of any item you receive. We will arrange collection of damaged item(s) and resend a new product at our cost if any damage has occurred during shipping.
Cancellation
Should you wish to cancel an order please ensure that you contact us immediately to prevent the dispatch of your order. There will be no charges made if a cancellation is received before the order is dispatched, should the order have already left, you will be offered a full refund less the postage costs incurred.
For Sales and Return Support please email:info@tynehamlp.ca
Please contact us as soon as possible at info@tynehamlp.ca including details of your return.
Tyneham is not liable for postage costs should you wish to return an unwanted item that is not faulty.
If the item is faulty or if any damage has occurred during shipping, we will arrange collection of damaged item(s) and resend a new product at our cost.
There will be no charges made if a cancellation is received before the order is dispatched. Should the order have already left, you will be offered a full refund less the postage costs incurred.
Refunds will be processed back to your original form of payment usually within 7 business days.
ON RECEIPT OF GOODS
Upon receipt of your goods, we advise checking immediately for any damage that may have occurred during shipping, as all goods are inspected by us prior to dispatch. Please contact us as soon as possible if you have any issues with the condition of any item you receive. We will arrange collection of damaged item(s) and resend a new product at our cost if any damage has occurred during shipping.
All of our hand & body care products cannot be exchanged due to hygiene reasons.
Our hand and body care products are non-returnable unless faulty due to hygiene reasons.
Holders can be returned within 30 days of receiving your item(s), but must be uninstalled and undamaged, void of scratches and marks.
Yes, POP is fully certified and meets regulatory health and safety standards set by European and North American quality standards.
No, our Clear, Amber, and Natural 300ml bottles look the same as other plastic.
With a semi-frosted finish and smooth matte texture, our Natural bottles offer a uniquely refined look that subtly reflects their recycled origins.
Yes, our POP bottles are fully recyclable. Please wash out and recycle your bottles and pumps into hard plastics, recycle code 2.
