Refund policy

Return and Refund Policy

For Sales and Return Support please email: info@tynehamlp.ca

Please include your Sales Order Reference Number, Name, Address, Contact Details and a detailed reason why you wish to return the item.

• All items must be returned to us in unused condition unless we have prior knowledge of an issue and have authorized a used return.
• Note, hand and body care products are non-returnable unless faulty.
• Holders can be returned but must be uninstalled and undamaged, void of scratches and marks.
• Return Policy is only valid for 30 days from the date you receive your item(s).
• Please note any returns over 30 days will incur a 25% re-stocking fee that will be applied based on the value of the returned items.
• Tyneham is not liable for postage costs should you wish to return an unwanted item that is not faulty.

Authorized items being returned should be sent via a 'tracked service' to:

Tyneham Home & Hospitality
Unit B
9711 Fifth Street
Sidney, BC V8L 2W9
Canada

NOTE: Your tracking number should be emailed to us once sent. We cannot accept liability for goods lost in transit.

ON RECEIPT OF GOODS

Upon receipt of your goods, we advise checking immediately for any damage that may have occurred during shipping, as all goods are inspected by us prior to dispatch. Please contact us as soon as possible if you have any issues with the condition of any item you receive. We will arrange collection of damaged item(s) and resend a new product at our cost if any damage has occurred during shipping.

Cancellation

Should you wish to cancel an order please ensure that you contact us immediately to prevent the dispatch of your order. There will be no charges made if a cancellation is received before the order is dispatched, should the order have already left, you will be offered a full refund less the postage costs incurred.